Complaints
A proper relationship between the Office of Security and Public Safety and the college community, fostered
by trust and confidence, is essential to a successful security and safety program. In order for us to better
understand the community's perception of our service, it is important that we investigate any allegation
of inappropriate officer conduct. Your criticisms and constructive suggestions for improvement are
welcome. Each complaint will be thoroughly investigated and appropriate corrective action will be taken
when warranted. You can file a complaint at the Lobby Desk by asking for the tour supervisor or by mailing
or calling the Director of Security and Public Safety.
If you would rather not contact the college, you can make your complaint directly to the Office of the
University Director of Public Safety at 1-212-541-0407. A member of the University Director's staff will be
assigned to investigate the complaint and recommend appropriate action.
In a case where an officer is alleged to have committed an illegal or criminal act, the complaint can be
made to the New York City Police Department and/or the Director of Security and Public Safety.
